This is a service level agreement (SLA) between [customer] and [service provider]. This document identifies the required services and the expected level of service between MM/DD/YYYY to MM/DD/YYYY. However, the limitation of automation and document generation software is that it focuses solely on documents. It can only be used for business documentation and the creation of SLA models, which means you need to use other software to manage your other SLA processes, including SLA management! A process to measure the effectiveness of the service. Because ALS sets standards for measuring and evaluating service, it forms the basis for an evaluation of the effectiveness of the service. ” – The International Civil Aviation Organization (ICAO), Service Level Agreement That is why we are studying and expanding in this section the four examples of ALS model that were originally mentioned in What is ALS? To use service level agreements for success. In addition, there are a whole series of other ALS checklist templates that you can use: you will then add several tasks to the model with attached form fields. Let`s now dive deep into service level agreements. It is a solid model with sections on driving agreement, service levels and service credits and performance monitoring. Despite the legal writing, it could be inspiring in the way you want to read and feel your ALS. If you want an incredibly authoritarian ALS, this example model may make you think! For customer- and service-based SLAs, two parties are typically involved – the provider that provides the services and the customer who receives them.
In the meantime, he will be involved for multi-level service SLAs different departments, parties or organizations (after all, he is in the name – multi-level!) But no matter what type of ALS you use, it`s important to explain who`s involved at all levels. Include a brief presentation of the agreement on the parties, the level of service and the duration of the contract. For example: Service coverage by the [service provider], as described in this contract, follows the following schedule: ALS is a documented agreement.