The plan provides one-year coverage for two technical contacts designated by your organization. Apple`s technical support is limited to: (i) the covered device, (ii) the operating system (“operating system”) and Apple-branded or Beats-branded software applications; that are pre-installed on the Covered Device or are pre-installed to work with the Covered Device (“Consumer Software”) and (iii) connection issues between the Covered Device and a laptop or desktop computer or other compatible wireless device that meets the connectivity specifications of the Covered Device and is running an operating system supported by the Covered Device. Exclusions are valid as described below. From 24/7 phone support to priority on-site repairs, you get personal support from experts who can organize their IT operation smoothly.. . .